On 5 March 2006 phpWordPress staff said they were upgrading their support systems, so customers might notice slightly longer response times to support questions. They still aimed to answer all queries within 24 to 48 hours. The post does not say what the upgrade involved.
From the original phpWordPress forum · archived copy
phpWordPress staff (Moderator) ·
We are upgrading our support systems so you may experience slightly longer response times for your tech support questions, but we'll still try to answer all your quieries within 24-48h. Thank you.
View the archived thread on the Wayback Machine. Usernames and contact details have been removed.
On 5 March 2006, phpWordPress staff posted a short service notice. They were upgrading the company’s support systems, so customers might notice slightly longer response times for tech support questions. The company still aimed to answer every query within 24 to 48 hours.
The post does not say what was being upgraded or when the change would finish. The archived pricing chart lists e-mail, support forum and Help Desk support as part of each package, for six months on the first two packages and for life on the Developer package, so a response-time notice affected something customers had paid for.
The notice came a few weeks after the forum software switch and the server move, and a few weeks before the 3.2 release. Support was part of what the company sold, and the product’s forum was one of its channels.
phpWordPress was a commercial PHP article manager from Spoonlabs. It was renamed Vivvo in July 2006 and was unrelated to WordPress. The news timeline lists the other service notices from early 2006.
Sources
- On 5 March 2006 phpWordPress staff said they were upgrading their support systems, so customers might see slightly longer response times, but that they would still try to answer all queries within 24 to 48 hours. — source, checked 10 October 2026.
- The archived pricing chart listed e-mail, support forum and Help Desk support, for 6 months on the first two packages and for life on the Developer package. — source, checked 10 October 2026.